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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Standard reports usage - Analytics dashboards |
| RightNow CX Cloud Service Overview | - Service cloud concepts and terminology - Core architecture and components |
| Knowledge Management | - Knowledge base structure - Content creation and publishing - Search optimization and usage |
| Agent Desktop and Service Interaction | - Incident management - Task and queue management - Customer interaction handling |
| Integration and Customization | - Integration concepts and APIs - Customization options and tools |
| Administration and Configuration | - Workflow and business rules - Site configuration and settings - User management and roles |
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