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Apple 9L0-006 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Macintosh Hardware Service | - Hardware diagnostics and troubleshooting
|
| macOS Installation and Configuration | - System configuration and setup
|
| Troubleshooting and Maintenance | - System performance issues
|
Apple Macintosh Service Sample Questions:
1. You are running Apple Hardware Test on a customer's Mac. The test fails with an error code. Which one of the following resources is the Apple-recommended choice for locating the meaning of this code?
A) Service manual
B) Apple Hardware Test Help
C) User's manual
D) Service Source
2. A customer claims that her Mac cannot connect to her AirPort Express network at home.
Which of the following would be the BEST question to ask her FIRST?
A) Have you upgraded to Mac OS X v10.4.8?
B) Can any other computer successfully join her network?
C) What type of wireless card is installed in your Mac?
D) Does your ISP support wireless access to the Internet?
3. Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac mini after it is repaired?
A) Mac Test Pro
B) Apple Service Diagnostic
C) Tech Tool Deluxe
D) Apple Hardware Test
4. Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?
A) Verify problem
B) Run diagnostics
C) Verify repair
D) Clean plastics
E) Try quick fixes
5. What is the first step to take if you have a Mac that constantly ejects any CD / DVD that is inserted?
A) Replace the logic board.
B) Disconnect all peripheral devices, especially the mouse.
C) Replace the optical drive.
D) Replace the optical drive cable.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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