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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Diagnostic Fundamentals | - Systematic troubleshooting methodology
|
| Topic 2: Hardware Service Procedures | - Mac desktop hardware repair concepts
|
| Topic 3: Mac System Architecture and Components | - Internal hardware structure
|
| Topic 4: Peripheral and Connectivity Issues | - External device troubleshooting
|
| Topic 5: Safety and ESD (Electrostatic Discharge) | - ESD protection standards
|
Apple Desktop Service Certification Sample Questions:
1. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?
A) Reset the logic board PMU.
B) Run Apple Service Diagnostic.
C) Replace the processor (s)
D) Replace the power supply.
2. A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?
A) The Internet Connect application
B) Computer and cable modem compatibility
C) Mac OS X Software Update
D) Network system preferences
3. Which THREE of the following symptoms would be most likely resolved by performing a PMU reset as a first step? SELECT THREE
A) Computer does not sleep / wake from sleep
B) USB and/or FireWire port(s) do not function
C) Computer does not turn on
D) Network / Internet connectivity issues
E) Cursor is unresponsive in Finder
4. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?
A) Replace the internal hard drive with a known-good hard drive.
B) Replace the logic board.
C) Reinitialize the hard disk and reinstall the Mac OS.
D) Try to start up from a bootable CD or DVD.
5. An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
A) Update the eMac's firmware.
B) Connect a known-good VGA display to the eMac.
C) Replace the eMac Display/Analog Assembly.
D) Replace the eMac logic board.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A,B,C | Question # 4 Answer: D | Question # 5 Answer: B |
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