Nokia SDM Certification - PS NSOP : SDM_2002001030

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. The Field Operations organisation is not performing efficiently and requires re-organisation. Which statement BEST describes the correct approach?

A) Check what other projects are doing and use the same approach as them.
B) Re-organize based on a headcount limit that will realise the savings required.
C) Reorganize, creating teams for each function of the Operations Model.
D) Plan a new organisation based on an optimised process delivery using the Operations Model.

2. What statement BEST describes the correct solution when developing a new Field Operations organization?

A) Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.
B) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.
C) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
D) Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.

3. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.
B) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.
C) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.
D) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.

4. NSN are required under the outsourcing contract to setup a local NOC for which the location, size, people and tools are already agreed - what are the other key considerations?

A) NOC managers are only responsible for location, size and tools.
B) IT and OSS connectivity; Security system and process; Workstations; Telephones; Environmental H&S.
C) IT and OSS connectivity; Air Conditioning system; Parking, Canteen.
D) Security system and process, IT and OSS connectivity, LAB for HW and SW test.

5. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
B) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
C) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
D) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.

Solutions: