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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Operations & Governance | 30% | - Service Monitoring & Reporting - Escalation & Stakeholder Communication - Incident, Problem & Change Management |
| Service Design & Planning | 25% | - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog - Customer Requirements & Expectations |
| SDM Concepts & Framework | 25% | - Service Delivery Lifecycle - ITIL/COBIT Alignment - Nokia SDM Model & Principles |
| Continuous Improvement | 20% | - Performance Analysis - Customer Satisfaction & Service Reviews - Optimization & Improvement Initiatives |
Nokia SDM Certification - NI Sample Questions:
1. How frequently is an update of the "Cost Estimation at Completion" required?
A) Each time there is a change in the scope of work.
B) Every quarter before PRS(Profitability Reporting System) results are published.
C) At least once per month, preferably before period end.
D) Each time there is a change in the schedule or scope of work.
2. Which of the following items doesthe PM have to provide to the CT F&C when setting up the NELLE sales packages?
A) Sales prices.
B) Sales packages.
C) Gross margin.
D) Subcontractor costs and internal MWD.
3. The NI Performance Indicator SILT gives an understanding of...
A) ...the performed service quality.
B) ...the lead times of site infrastructure material.
C) ...the performance of Telecom Implementation Services.
D) ...the cash flow in the project.
4. Which of the following information can NOT be extracted from Rollo?
A) List of site names forecasted for the coming period.
B) Actual number of sites integrated per technology.
C) Volume of sites per project planned for the period.
D) Accuracy metric of planned versus actual completed sites.
5. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that:
A) He is using a lot of body language.
B) His message is clear, unambiguous, and complete, so that the receiver can receive it correctly.
C) He is looking at every attendant in order to check that he/she is still listing to him.
D) He is giving a hard copy to every attendant after his speech.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |


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