Salesforce Certified B2C Solution Architect : Arch-302

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Salesforce Certified B2C Solution Architect Sample Questions:

1. A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security7 Choose 2 answers

A) Consider implementing Customer Data Platform (CDP) to ensure compliance with data protection laws.
B) When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data.
C) Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.
D) Consider implementing enhanced transaction security to apply appropriate actions to monitor and control Service Cloud user activity.

2. An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
What recommendation should a Solution Architect make to avoid implementation challenges?

A) Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.
B) Delete the Marketing Cloud Contact associated with the Lead object after conversion.
C) Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.
D) Avoid using the Lead object by creating Contacts with different Record Types for prospects.

3. Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

A) Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
B) Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
C) Check the field-level security for nationalParks is set to read only
D) Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API

4. Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers

A) The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
B) Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
C) The Service Agent cannot order on behalf of the customer if the customer is offline.
D) Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.

5. A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers

A) Enable MFA on the identity provider (IDP).
B) Enable SSO on both Service Cloud and Marketing Cloud.
C) Configure Marketing Cloud Connect,
D) Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).
E) Define which system is acting as an identity provider (IDP).

Solutions: