Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) : CMS7 Deutsch

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

Question #1
Welche Veröffentlichungen enthalten spezifische Anleitungen für Branchen und Organisationstypen, die als bekannt sind?

A. Die Bücher "Service Support" und "Service Delivery"
B. Die Bücher zu Service Strategy und Service Transition
C. Die ergänzenden ITIL-Leitlinien
D. Pocket Guides

Question #2
Welche der folgenden Availability Management-Aktivitäten gelten als proaktiv und nicht als reaktiv?
1. Risikoeinschätzung
2. Prüfung der Resilienzmechanismen
3. Überwachung der Komponentenverfügbarkeit

A. nur 1 und 2
B. nur 1 und 3
C. nur 2 und 3
D. Alle oben genannten

Question #3
In vielen Organisationen ist die Rolle des Incident Managers dem Service Desk zugewiesen. Es ist wichtig, dass der Incident Manager die Befugnis erhält,

A. Verwalten Sie Vorfälle nur effektiv über die erste und zweite Zeile
B. Verwalten Sie Vorfälle nur in der dritten Zeile
C. Verwalten Sie Vorfälle effektiv über die 1., 2. und 3. Zeile
D. Verwalten Sie Vorfälle nur effektiv über die erste Zeile

Question #4
Welche der folgenden Angaben kann dazu beitragen, den Grad der Auswirkung eines Problems zu bestimmen?

A. Anforderungserklärung (SOR)
B. Konfigurationsmanagementsystem (CMS)
C. Standardarbeitsanweisungen (SOP)
D. Definitive Media Library (DML)

Question #5
Service Design betont die Bedeutung der "Four Ps". Diese "Vier P" umfassen Partner, Menschen, Prozesse und ein weiteres "P". Welches der folgenden ist das zusätzliche "P"?

A. Gewinn
B. Produkte
C. Potenzial
D. Vorbereitung

Solutions: