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Peoplecert ITIL Foundation (Version 5) : ITILFNDv5

ITILFNDv5

Exam Code: ITILFNDv5

Exam Name: ITIL Foundation (Version 5)

Updated: Oct 18, 2026

Q & A: 143 Questions and Answers

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About Peoplecert ITIL Foundation (Version 5) certification

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Management Practices28%- General Management Practices
  • 1. Strategy management
    • 2. Portfolio management
      • 3. Relationship management
        - Technical Management Practices
        • 1. Software development and management
          • 2. Deployment management
            - Service Management Practices
            • 1. Change enablement
              • 2. Problem management
                • 3. Incident management
                  • 4. Service level management
                    Topic 2: Product and Service Lifecycle17%- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
                    - Iterative and flexible application
                    Topic 3: Four Dimensions of Product and Service Management17%- Partners and Suppliers
                    - Organizations and People
                    - Information and Technology
                    - Holistic approach and interdependencies
                    - Value Streams and Processes
                    Topic 4: ITIL Value System20%- Management Practices overview
                    - Governance
                    - Service Value Chain activities
                    - Guiding Principles (7 principles and application)
                    - Continual improvement
                    Topic 5: Digital Product and Service Management Concepts18%- Value co-creation and stakeholder collaboration
                    - Service relationships: provider, consumer, partners
                    - Key definitions: product, service, value, outcome, cost, risk, utility, warranty

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    Question #1
                    Which of the following statements about the four dimensions of product and service management is CORRECT?

                    A. All four dimensions focus mainly on the activities of the service value chain
                    B. All four dimensions are critical to effective and efficient facilitation of value
                    C. All four dimensions apply only to product design and not to management practices
                    D. Each dimension on its own is sufficient to achieve the desired outcomes


                    Question #2
                    An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?

                    A. Involve people who have little or no prior knowledge of the service
                    B. Avoid applying risk management when reusing existing processes
                    C. Identify who the consumer is and why they use the service
                    D. Select the right message and method to communicate with stakeholders


                    Question #3
                    How do 'utility' and 'warranty' together support value co-creation?

                    A. Utility focuses on cost control, while warranty focuses on risk avoidance
                    B. Utility ensures the service is fit for purpose, while warranty ensures it is fit for use
                    C. Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
                    D. Utility and warranty apply only to products, not services


                    Question #4
                    Which metric is MOST appropriate for assessing the success of the 'build' value chain activity?

                    A. Quality of the product solutions
                    B. Percentage of service requests fulfilled on first contact
                    C. Customer satisfaction score after service delivery
                    D. Number of incidents resolved within agreed targets


                    Question #5
                    What influences whether a service is perceived as valuable by a consumer?

                    A. The amount of money the service provider invests in resources
                    B. The service provider's ability to minimize their operational costs
                    C. The extent to which the positive effects of the service outweigh the negative ones
                    D. The number of providers delivering the service to the consumer


                    Solutions:

                    Question #1
                    Correct Answer: B
                    Question #2
                    Correct Answer: C
                    Question #3
                    Correct Answer: B
                    Question #4
                    Correct Answer: A
                    Question #5
                    Correct Answer: C

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