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WGU Principles-of-Management : Principles of Management at Western Governors University(IAC1)

Principles-of-Management

Exam Code: Principles-of-Management

Exam Name: Principles of Management at Western Governors University(IAC1)

Updated: Oct 15, 2026

Q & A: 50 Questions and Answers

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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Controlling & Quality Management20%- Control Process
  • 1. Establishing standards and measuring performance
    • 2. Corrective action and feedback loops
      - Operations & Quality Control
      • 1. Balanced scorecard and performance metrics
        • 2. Total Quality Management (TQM)
          Organizing & Organizational Structure20%- Human Resource Management
          • 1. Legal and ethical HR considerations
            • 2. Staffing, training, and performance management
              - Organizational Design
              • 1. Team-based and matrix structures
                • 2. Departmentalization and authority
                  • 3. Mechanistic vs organic structures
                    Ethics, Social Responsibility & Change Management15%- Managing Change & Innovation
                    • 1. Organizational development and innovation
                      • 2. Forces and resistance to change
                        - Ethics & Corporate Social Responsibility
                        • 1. Ethical decision-making frameworks
                          • 2. Stakeholder management and sustainability
                            Planning & Strategic Management20%- Decision Making
                            • 1. Rational and bounded rationality models
                              • 2. Group decision-making techniques
                                - Foundations of Planning
                                • 1. Strategic, tactical, and operational planning
                                  • 2. SWOT analysis and strategic formulation
                                    • 3. Mission, vision, and goals
                                      Leading & Motivation25%- Leadership Theories & Styles
                                      • 1. Transformational vs transactional leadership
                                        • 2. Trait, behavioral, and contingency theories
                                          - Motivation & Communication
                                          • 1. Interpersonal and organizational communication
                                            • 2. Conflict resolution and team dynamics
                                              • 3. Maslow, Herzberg, Expectancy theory

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                Question #1
                                                In which situation does religious preference inappropriately affect decision making? Choose 1 answer

                                                A. A real estate agent uses her religious background as a basis for accepting bids on property that is for sale.
                                                B. An individual follows religious dietary restrictions while at work regardless of the religious beliefs of others.
                                                C. A manager refuses to participate in an event that conflicts with the manager's personal religious beliefs.
                                                D. A company allows two days off per year for religious celebrations to all employees regardless of religious affiliation.


                                                Question #2
                                                What is the purpose of the Six Sigma Quality approach? Choose 1 answer

                                                A. To improve employee education processes
                                                B. To break down communication barriers
                                                C. To analyze the causes of product defects
                                                D. To promote the six most common leadership objectives


                                                Question #3
                                                What is a common element of an effective diversity training program? Choose 1 answer

                                                A. Analyzing feedback
                                                B. Building awareness
                                                C. Completing a skills inventory
                                                D. Identifying informal networks


                                                Question #4
                                                A computer manufacturer purchases the company that supplies computer chips for the company. Which type of corporate strategy is the company using? Choose 1 answer

                                                A. Vertical integration
                                                B. Strategic alliance
                                                C. Conglomerate diversification
                                                D. Domain selection


                                                Question #5
                                                An employee of a company is working to start a separate division. This project is out of the employee's normal duties and has not been assigned by the supervisor. However, the supervisor encourages this informal project.
                                                Which intrapreneurship activity describes this project?
                                                Choose 1 answer

                                                A. Skunkworks
                                                B. Opportunity obsession
                                                C. Motivation to excel
                                                D. Bootlegging


                                                Solutions:

                                                Question #1
                                                Correct Answer: A
                                                Question #2
                                                Correct Answer: C
                                                Question #3
                                                Correct Answer: B
                                                Question #4
                                                Correct Answer: A
                                                Question #5
                                                Correct Answer: D

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