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Salesforce NP-Con-102 : Salesforce Certified Nonprofit Cloud Consultant (NPC)

NP-Con-102

Exam Code: NP-Con-102

Exam Name: Salesforce Certified Nonprofit Cloud Consultant (NPC)

Updated: Oct 20, 2026

Q & A: 127 Questions and Answers

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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionObjectives
Program and Service Management- Program Lifecycle Management
  • 1. Program Design and Delivery
    • 2. Participant Tracking
      Case Management and Service Delivery- Service and Case Tracking
      • 1. Service Outcomes Tracking
        • 2. Case Intake and Routing
          Reporting, Analytics, and Integration- Integration Concepts
          • 1. Salesforce Ecosystem Integration
            • 2. External System Data Flow
              - Reporting and Dashboards
              • 1. Data Visualization
                • 2. Nonprofit KPI Reporting
                  Nonprofit Cloud Fundamentals- Salesforce Nonprofit Cloud Data Model
                  • 1. Account and Contact Relationships
                    • 2. Households and Affiliations
                      Fundraising and Engagement- Donor Management
                      • 1. Campaign and Engagement Tracking
                        • 2. Donations and Soft Credits

                          Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

                          Question #1
                          A nonprofit organization uses Nonprofit Cloud. The organization is shifting from a traditional community- based social services organization that delivers benefits to the community to an organization that focuses on delivering financial capital to other organizations operating in the community. Which Nonprofit Cloud license is needed to manage and track applications for funding?

                          A. Outcome Management
                          B. Grantmaking
                          C. Program Management


                          Question #2
                          A consultant has installed NPSP and is setting up Relationships using List Settings. The nonprofit wants the reciprocal relationship to be selected automatically based on gender. On which object should the consultant create the custom "Gender" field?

                          A. Relationship
                          B. Contact
                          C. Affiliation
                          D. Account


                          Question #3
                          Which Nonprofit Cloud feature can a consultant use to create rollups to display donor giving history?

                          A. Donor Giving Summary and Data Processing Engine
                          B. Business Rules Engine
                          C. Declarative Lookup Rollup Summaries


                          Question #4
                          A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points and by defining specific goals with user stories. What are two components of a user story the nonprofit should consider? (Choose 2)

                          A. Align each story to the implementation vision.
                          B. Include configuration instructions on each story.
                          C. Assign a priority to each story.
                          D. Associate an epic to each story.


                          Question #5
                          A Nonprofit Cloud consultant has been informed that the Donor Gift Summary data is out of date. What is the first step the consultant should take to identify the root cause?

                          A. Ensure that the record-triggered flow that updates the Donor Gift Summary is active.
                          B. Ensure that the logged in user has the appropriate field-level security on the Donor Gift Summary object.
                          C. Navigate to Monitor Workflow Services and identify the failures in the Data Processing Engine definition that calculates the data.


                          Solutions:

                          Question #1
                          Correct Answer: B
                          Question #2
                          Correct Answer: B
                          Question #3
                          Correct Answer: A
                          Question #4
                          Correct Answer: A,C
                          Question #5
                          Correct Answer: C

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