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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations and Maintenance | - Monitoring and reporting
|
| System Integration | - Telephony and SIP integration
|
| Solution Design Requirements | - Business requirement analysis
|
| Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
Avaya Aura® Contact Center Solution Design Sample Questions:
1. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)
A) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
B) Contact Center data gathered from generic reports only
C) Evolution of the Contact Center agent
2. Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
A) It Is anchored In the Media Processing Platform.
B) It Is anchored In the G450.
C) It Is anchored in the Session Manager.
D) It Is anchored In the Media Server.
3. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
A) Co-browse Snap-In
B) Multimedia Messaging
C) Context Store Snap-In
D) Messaging (AAM)
4. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?
A) Avaya technical staff
B) Avaya Development team
C) Avaya Professional Services
D) Avaya Support
5. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?
A) Call Completion Busy Subscriber (CCBS)
B) Call Back Assist (CBA)
C) Call Completion No Reply (CCNR)
D) Call Back Request (CBR)
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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