HP Delta -Selling HP PPS ServiceOne Services : HP5-H10D

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question #1
Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A. HP Attach Widget
B. HP Support Center
C. HP MySalesGuide
D. HP Care Pack Central

Question #2
Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A. A customer has established security policies and procedures.
B. A customer needs to be able to add or remove devices from the same service engagement.
C. A customer is concerned about potential security breaches by irresponsible employees.
D. A customer has a high volume of sensitive data to protect.
E. A customer needs an onsite technician to support the hardware fleet.
F. A customer requires project management to deploy personal systems.

Question #3
What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A. 14%
B. 44%
C. 24%
D. 34%

Question #4
When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A. At the time of the HW purchase
B. Any time during the hardware lifecycle
C. Prior to the HW purchase
D. Upon expiration of a service engagement

Question #5
Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?

A. HP Priority Services
B. HP Care Pack Services
C. HP Standard Contractual Services
D. HP Custom Contractual Services

Solutions: