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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
SAP Certified - SAP Field Service Management Sample Questions:
Question #1
To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
A. True
B. False
Question #2
What information do I need to create a custom label translation?
There are three correct answers.
A. Language
B. Object type
C. Translation value
D. Translation key
Question #3
The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
A. True
B. False
Question #4
Which of these configuration options can be used to help ensure that data volumes on mobile devices can be kept under control?
There are three correct answers.
A. Company settings
B. Permissions
C. Data Sync Rules
Question #5
How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.
A. By considering unique business requirements
B. Through a structured customer service protocol
C. Offering continuous user training
D. By offering marketing insights
E. Providing financial incentives
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: A,C,D | Question #3 Correct Answer: B | Question #4 Correct Answer: A,B,C | Question #5 Correct Answer: A |
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