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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Integration | 8% - 12% | - System Connectivity
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Pre-organizing spare parts to be taken to the physical of the job
B) Defining which material, the customer needs to purchase before the technician can start the work
C) Reserving material that has already been used for previous services
D) Booking material for a specific service call and defined location
2. You are an administrator who needs to activate the Reserved Materials feature in the mobile app.
Which permission operations must you maintain for the RESERVEDAMATERIAL object type? Choose Two correct answers.
A) Delete
B) Create
C) Read
D) Update
3. A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.
A) You will need to buy an Internet-of-Things kit from Amazon.
B) You can develop integrations between these sensors and the FSM Cloud using APIs.
4. You can add new moments to Customer Self Service (NOW). Determine whether this statement is True or False.
A) True
B) False
5. How can you set up authorizations in the Administration module in SAP Field Service Management?
Choose Two correct answers.
A) Assign user groups to users.
B) Assign users to permission.
C) Assign user groups to permissions.
D) Assign permissions to used groups
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A,D |
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