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Nortel Contact Center RIs. 7.0 Networking : 922-061

922-061

Exam Code: 922-061

Exam Name: Nortel Contact Center RIs. 7.0 Networking

Updated: Nov 03, 2026

Q & A: 100 Questions and Answers

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About Nortel Contact Center RIs. 7.0 Networking certification

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Nortel 922-061 Exam Syllabus Topics:

SectionObjectives
Contact Center Architecture- Core components and system design
- Network integration for contact center systems
Routing and Call Flow Management- Skill-based and intelligent routing concepts
- Call routing strategies and policies
System Administration and Maintenance- Monitoring and troubleshooting contact center systems
- User and agent management
Interactive Voice Response (IVR)- Menu design and customer interaction flows
- IVR configuration and call handling
Reporting and Performance Management- Performance analysis and optimization
- Call center reporting tools and metrics

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