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Microsoft MB2-186 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Microsoft Dynamics CRM Overview | - CRM platform architecture and core concepts
|
| Topic 2: Sales Management | - Sales process automation
|
| Topic 3: System Configuration and Customization | - Customization tools and administration
|
| Topic 4: Reporting and Analytics | - Data analysis and reporting tools
|
| Topic 5: Marketing Automation | - Marketing campaign management
|
| Topic 6: Customer Service Management | - Case management and service operations
|
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