IBM Information Management Front End Tools and Processes : C2090-045

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. When does a PMR need to be re-entitled?

A) When customer's telephone number is changed.
B) When the product compid is changed.
C) When you find an APAR for the customer's problem.
D) When the customer cannot speak English.

2. What are three services that Passport Advantage offers to IBM entitled customers?

A) downloads
B) software upgrades
C) on-site 24x7 support
D) licensing
E) immediate response to technical calls
F) order new hardware

3. Which User ID is required to access CCWIN?

A) Windows Log-in ID
B) Lotus Notes User ID
C) IBM Intranet User ID
D) RETAIN User ID

4. What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

A) FastPath PMRs will be quickly transferred to BackEnd.
B) FastPath PMRs will not be worked on by the FrontEnd.
C) Customer will not be contacted in national language for FastPath PMRs.
D) Customer will receive less Service for FastPath PMRs.

Solutions: