Avaya Proactive Contact Implementation and Maintenance : 3303

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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question #1
Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
B. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
C. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
D. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
E. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).

Question #2
Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A. The APC server IP address is required for Proactive Contact Agent installation.
B. Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
C. The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
D. Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
E. Static IP addresses are needed for supervisor workstations.

Question #3
A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A. H.323
B. AML
C. SIP
D. SSH
E. PRI

Question #4
When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A. the fields section
B. the dimension section
C. the expression section
D. the label section

Question #5
A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A. PIF Report
B. List Distribution
C. Event Monitor
D. PC Analysis Extract

Solutions: