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Avaya 6202.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 30% | - Core component installation - Server OS preparation and setup - Network and database configuration - Licensing and activation |
| Topic 2: Upgrades and Integration | 10% | - Software version upgrades - Integration with third-party applications |
| Topic 3: Maintenance and Troubleshooting | 15% | - Log analysis and diagnostics - Common connectivity and performance issues - Backup and restore procedures |
| Topic 4: Architecture and Components | 20% | - Integration with Avaya Aura Communication Manager - Hardware and software requirements - Avaya Aura Contact Center solution overview |
| Topic 5: System Administration and Features | 25% | - Agent and supervisor configuration - Contact Center Manager configuration - Reporting and monitoring setup - Call routing and scripting |
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