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Apple Device Support : SUP-2026

SUP-2026

Exam Code: SUP-2026

Exam Name: Apple Device Support

Updated: Jul 29, 2026

Q & A: 306 Questions and Answers

SUP-2026 Free Demo download

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About Apple Device Support certification

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Apple SUP-2026 Exam Syllabus Topics:

SectionWeightObjectives
Privacy and Security8%- System security
  • 1. Stolen Device Protection
    • 2. FileVault, System Integrity Protection
      - Privacy controls
      • 1. Permissions and data protection
        • 2. Encryption and secure storage
          System Diagnostics and Troubleshooting9%- Recovery and diagnostic tools
          • 1. Apple Diagnostics and Console
            • 2. macOS Recovery, Safe Mode
              - Backup and restore
              • 1. Restore and recovery workflows
                • 2. iCloud Backup, local backups
                  Software, Apps, and Content Management9%- Operating system fundamentals
                  • 1. System updates and installation
                    • 2. iOS, iPadOS, macOS features
                      - App and content management
                      • 1. Storage management and syncing
                        • 2. Installation, removal, and updates
                          Networking7%- Connectivity technologies
                          • 1. Wi-Fi, Bluetooth, cellular
                            • 2. VPN and network troubleshooting
                              - Sharing services
                              • 1. Screen sharing and file sharing
                                • 2. AirDrop, Personal Hotspot
                                  Users and Authentication7%- Authentication methods
                                  • 1. Passcode, Touch ID, Face ID
                                    • 2. Two-factor authentication
                                      - Apple Accounts and Managed Apple Accounts
                                      • 1. iCloud services and Continuity features
                                        • 2. Account creation and configuration

                                          Apple Device Support Sample Questions:

                                          1. Where in System Settings can you review configuration profiles?

                                          A) General > Device Management
                                          B) Privacy & Security > App Management
                                          C) Control Center > VPN
                                          D) Users & Groups > Network Account Server


                                          2. How do you reset the printing system from Printers & Scanners settings on a Mac?

                                          A) Select all items, move them to the Trash, and refresh the screen.
                                          B) Control-click the printer, then choose Reset Printing System from the shortcut menu.
                                          C) Choose Printer Setup Utility > Reset printing system.
                                          D) Select all the printers in the Printers list, then click Delete (-).


                                          3. At what Wi-Fi signal level will trigger iPhone or iPad to search for a stronger Wi-Fi network?

                                          A) -50 dBm
                                          B) -80 dBm
                                          C) -100 dBm
                                          D) -70 dBm


                                          4. Scenario
                                          You're troubleshooting a third-party app that frequently quits on your Mac. You've determined that the issue occurs across all user accounts.
                                          What should be your next step in troubleshooting the app's issue?

                                          A) Troubleshoot application preferences.
                                          B) Create a new file.
                                          C) Reinstall or upgrade macOS.
                                          D) Remove the -/Library/Preferences/application name preference file.
                                          E) Upgrade to the latest version of the app.


                                          5. Drag and Drop Question
                                          Match the startup icons on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.


                                          Solutions:

                                          Question # 1
                                          Answer: A
                                          Question # 2
                                          Answer: B
                                          Question # 3
                                          Answer: B
                                          Question # 4
                                          Answer: E
                                          Question # 5
                                          Answer: Only visible for members

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