EXIN ITSM20F日本語 : IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question #1
Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

A. 管理システムプロセスの要件
B. スコープ内のすべてのプロセス
C. ビジネスに不可欠なサービスをサポートするもの
D. サービス管理の計画と実装のプロセス

Question #2
ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?

A. ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
B. 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
C. 文書は監査の目的で少なくとも 5 年間保存する必要があります。
D. 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。

Question #3
マネジメントシステムの目的は何ですか?

A. 新しいサービスとサービスの変更が、合意されたコストとサービス品質で提供および管理可能であることを保証するため
B. サービスのレベルを定義、同意、記録、管理するため
C. すべての IT サービスに対して重要業績評価指標 (KPI) が定義されていることを確認します。
D. すべての IT サービスの効果的な管理と実装に必要なポリシーとフレームワークを提供する

Question #4
IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A. 問題管理
B. 可用性管理
C. インシデント管理
D. 変更管理

Question #5
サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A. 実行される特定のプロセス
B. インフラストラクチャのサイズ
C. サービスの場所
D. スタッフ数

Solutions: