Huawei H21-287_V1.0 : HCSP-Presales-Service(AICC) V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question #1
Which AICC component would be responsible for executing a complex business rule such as: "If a customer is a 'Gold' member and their call wait time exceeds 30 seconds, automatically create a callback request and place them back in the queue with a high priority"?

A. The CMS reporting module for historical analysis.
B. The IVR system for collecting the member level.
C. The Workflow Engine, which can interact with the ICD and CRM.
D. The CTI server for monitoring wait time.

Question #2
Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

A. The IVR application logic itself, using a counter variable.
B. The network firewall.
C. The agent supervisor through the UAP.
D. The CMS reporting system.

Question #3
When troubleshooting one-way audio issues in a SIP-based AICC deployment, what network configuration issue is most commonly the root cause?

A. Asymmetric routing causing RTP streams to be blocked by a firewall.
B. The ICD routing rules being misconfigured.
C. Incorrect DNS settings on the UAP.
D. The CTI server running low on memory.

Question #4
For a customer who requires detailed compliance reporting for PCI DSS, which AICC feature is essential to demonstrate that cardholder data is not present in call recordings?

A. Automatic deletion of recordings after 24 hours.
B. Segmentation of the network where recordings are stored.
C. Secure logging of all access to the recording system.
D. Digital watermarking of audio files.

Question #5
What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?

A. It simplifies integration with third-party systems and enables the creation of custom applications.
B. It eliminates the need for a SIP trunk.
C. It makes the IVR prompts sound clearer.
D. It reduces the cost of hardware.

Solutions: