EXIN EX0-117 : ITIL Foundation (syllabus 2011)

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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which one of the following statements BEST describes a definitive media library (DML)?

A) A database that contains definitions of all media CIs
B) A secure library where definitive authorized versions of all software and back-ups are stored and protected
C) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
D) A secure location where definitive hardware spares are held

2. Which of these should a change model include?
1.The steps that should be taken to handle the change
2.Responsibilities; who should do what, including escalation
3.Timescales and thresholds for completion of the actions
4.Complaints procedures

A) 2 and 4 only
B) All of the above
C) 1 and 3 only
D) 1, 2 and 3 only

3. Which one of the following activities does application management perform?

A) Deciding who the vendor of the storage devices will be
B) Agreeing the service levels for the service supported by the application
C) Ensuring that the required functionality is available to achieve the required business outcome
D) Defining where the vendor of an application should be located

4. Which role is responsible for carrying out the activities of a process?

A) Service manager
B) Change manager
C) Process owner
D) Process practitioner

5. What is the primary focus of business capacity management?

A) Review of all capacity supplier agreements and underpinning contracts with supplier management
B) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Solutions: