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EXIN EX0-100 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The ITIL Service Lifecycle | - Continual Service Improvement
|
| Topic 2: Service Management as a Practice | - Key Concepts of Service Management
|
| Topic 3: Key ITIL Concepts and Terminology | - Four Dimensions of Service Management - Guiding Principles - Service Value System (SVS) |
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