Salesforce EX-Con-101 : Salesforce Certified Experience Cloud Consultant

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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

Question #1
Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, butnot with any users outside of their firm?

A. Chatter Group Member Visibility
B. Site User Visibility
C. Portal User Visibility
D. Community User Visibility

Question #2
universal Containers UC maintains multiple customer-facing sites, but only one profile for all customerusers.
Ho customer has access to more than one site.
which two steps should the UC admin take to grant access to each customer?
Choose 2 answers

A. Select the profile for a given site.
B. Create a permission set.
C. Select a permission set for a given site.
D. Edit the applicable user profile.

Question #3
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers

A. Create a separate channel for partners in PRM Workspaces.
B. Create Page Layouts for Lead Distribution.
C. Create Lead Record Types for Lead Distribution.
D. Enable "Lead Sharing" in Digital Experience settings.

Question #4
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

A. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
B. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
C. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
D. Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.

Question #5
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A. Service Your Way
B. Service Console
C. Chat
D. Channel Menu

Solutions: