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SAP E-HYCPS-60 : SAP Certified Product Support Specialist - SAP Hybris Commerce 6.0

E-HYCPS-60

Exam Code: E-HYCPS-60

Exam Name: SAP Certified Product Support Specialist - SAP Hybris Commerce 6.0

Updated: Oct 20, 2026

Q & A: 85 Questions and Answers

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SAP E-HYCPS-60 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting and Support18%- Diagnostic tools and logs
- Common issues and resolution
- Error analysis and debugging
Performance and Optimization12%- System monitoring and logging
- Indexing and search performance
- Caching and scalability
Integration and Interfaces12%- Payment and search integration
- Integration frameworks
- LDAP and external systems
Core Functionality18%- WCMS and content management
- Pricing and promotions
- Order management and checkout
- Catalog and product management
Architecture and Fundamentals12%- Extensions and module structure
- Data modeling and type system
- Platform architecture and components
Installation and Configuration12%- Server setup and deployment
- Installation procedures
- Configuration properties and settings
Product Support Processes16%- Support workflows and SLAs
- Incident and problem management
- Patch and update application

SAP Certified Product Support Specialist - SAP Hybris Commerce 6.0 Sample Questions:

Question #1
How would you define a fulfillment process in a hybris implementation?

A. by creating an implementation of the BusinessProcessService interface with appropriate behavior
B. by defining BusinessProcess and BusinessProcessAction items in the relevant items.xml file
C. by creating a process definition in an xml file
D. using the process definition wizard in the admin cockpit


Question #2
Which of the following cannot be performed by using the OCC webservices?

A. deleting a customer
B. placing an order
C. creating a new catalog version
D. registering a new customer


Question #3
When defining customer segments for personalization, which of the statements regarding the processing of segments are true?

A. In "full processing" the evaluation of a segment will not terminate until all the rules in that segment have been evaluated
B. In "optimized processing" The evaluation of a segment will terminate as soon as a rule in that segment evaluates to false
C. In both types of processing, a rule which has previously evaluated to true, will not be re- evaluated the next time the segment is evaluated in the current segment evaluation scope
D. In "full processing" all rules are re-evaluated every time a segment is evaluated in the current segment evaluation scope


Question #4
Which of the following statements are true with respect to the credit card payment process?

A. it may be cancelled at any time before or after the capture
B. it may consist of the steps: authorization, capture, refund
C. it is possible to refund larger amount that the capture amount
D. it is possible to capture a smaller amount than the authorized amount


Question #5
What are converters and Populators used for in the Commerce Facades and Services extensions?

A. They allow you to customize the data objects to be delivered to the front end without changing the services implementation
B. They allow you to populate models from user input-form data
C. They allow you to implement price conversion logic in multi-currency sites
D. They allow you to dynamically generate data objects from subclassed model classes


Solutions:

Question #1
Correct Answer: C
Question #2
Correct Answer: A,C
Question #3
Correct Answer: A,B
Question #4
Correct Answer: B,D
Question #5
Correct Answer: A,B

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