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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
| Topic 2: SAP BusinessObjects Architecture and Components | - System architecture overview
|
| Topic 3: System Monitoring and Maintenance | - Performance and availability monitoring
|
| Topic 4: Troubleshooting and Incident Resolution | - Common system and user issues
|
| Topic 5: User and Security Management | - Authentication and authorization concepts
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. What is a work center in the SAP Solution Manager? (Choose two)
A) A web-based access point to enhance support functions enablement
B) A user community
C) Software to monitor SAP systems
D) A tailored and role-based user environment
2. What type of reports can be produced with SAP EarlyWatch Alert?
A) Reports with animations
B) Reports exclusively without graphics
C) Reports exclusively with graphics
D) Reports with or without graphics
3. What are the technical requirements for SAP EarlyWatch Alert? (Choose two)
A) The RFC destination SAPOSS should be set up.
B) Data Collectors should be stopped.
C) Profile parameters should be left at default values.
D) A working network connection.
4. What types of remote connections to customer's systems are available? (Choose two)
A) NetMeeting
B) Webex
C) Netviewer
D) R/3 Support
5. How can you find the Root Cause Analysis within SAP Solution Manager?
A) Use the left side menu.
B) Fill in the search box with keyword Root Cause Analysis.
C) Use the appropriate work center transaction code.
D) Open a new application with default settings.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: D | Question # 3 Answer: A,D | Question # 4 Answer: C,D | Question # 5 Answer: C |
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