ServiceNow CIS-ITSM日本語 : Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)

Brief Details

Following are the quick details related to the CIS-ITSM Certification Exam

• Number of Questions: 65 Questions

• Duration: 90 minutes

• Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification

• Exam Price: $150 (USD)

• Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.

• Exam type: Multiple Choice Questions

• Exam Code: ServiceNow CIS-ITSM Certification Exam

• Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.

• Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.

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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

Topics to Cover

ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.

Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.

• Problem Management: 10%
• Incident Management: 25%
• Request Fulfillment Management: 25%
• Change and Release Management: 25%
• Knowledge Management: 10%
• Configuration Management Database: 5%

For each ITSM application, the candidate must know the following for each module

• Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities

• Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system

• Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements

• Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality

Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.

Aim of the Certificate Exam

• Empower individuals to execute tasks with confidence and skill
• Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
• Differentiate individual in a crowded job market

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ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) Sample Questions:

Question #1
ベースライン ビジネス ルール「CI/SO に基づいて割り当てグループに入力」を使用する場合、インシデント フォームではどのような動作が予想されますか? (2つお選びください。)

A. 選択した CI に所有者グループがある場合、そのグループを [割り当てグループ] フィールドに書き込みます。
B. 選択した CI にサポート グループがない場合は、サービス オファリングから [割り当てグループ] フィールドにサポート グループを書き込みます。
C. 選択した CI にサポート グループがある場合、そのグループを [割り当てグループ] フィールドに書き込みます。
D. 選択した CI に所有者グループがない場合は、サービス オファリングのサポート グループを [割り当てグループ] フィールドに書き込みます。

Question #2
変更管理において、顧客が目的に合ったモデルのために条件ベースのフローを定義できるようにするには何が必要ですか？

A. 状態遷移モデル
B. 条件付き変化モデル
C. 状態の流れ
D. ワークフロー 2 0

Question #3
機能は製品およびリリースにどのように関連していますか?

A. 機能はリリースに含まれており、製品には関連付けられていません。
B. 緊急リリースには製品と機能を含めることができます
C. 製品は機能を使用してリリース タイプを定義します
D. 製品には関連する機能があり、リリースに分類されます。

Question #4
問題のあるレコードはどのレコードの親ですか?

A. 既知のエラー
B. 関連事件
C. 回避策
D. 問題タスク
E. 重大な事件

Question #5
コンピュータ要求にはどのレコード タイプを使用しますか?

A. コンテンツ項目
B. レコードプロデューサー
C. カタログ項目
D. 注文ガイド

Solutions: