CIS-HR Certification Learning & Certification Path
The full CIS-HR certification requires the completion of 5 exams. Once you have passed all 5 exams, you will be CIS-HRC certified. The following table outlines your certification process For National applicants who do not already hold a CISA or CISM certification, the Practitioner level is available as an additional credential (CIS HRS) through the ServiceNow Partner Program.
There are also several other vendor-specific certifications that may be used in conjunction with the CIS-HR for training and consulting. The ServiceNow Partner Program is a program that allows ISVs and consultants to apply for credentials at partner ISVs or training providers. Partnerships between ISVs and training providers ensure that candidates receive intensive, hands-on, real-world training covering all aspects of ServiceNow implementation.
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
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ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HR Journeys & Lifecycle Events | 20% | - Journey configuration and management - Lifecycle Event structure and components - Audience definition and field mappings - Activity sets, trigger conditions, and activities |
| Topic 2: Security & Data Protection | 20% | - HR data protection and access control - Role-based and contextual security - Delegated Developer role usage - Platform security fundamentals |
| Topic 3: HR System Architecture | 30% | - HR table structure - Application scoping - ServiceNow HR plugins |
| Topic 4: Core HR Applications & Employee Center | 30% | - Users, groups, skills, and roles configuration - Employee Center branding and customization - Assignment rules setup - HR services, catalog items, and record producers |
ServiceNow Certified Implementation Specialist-Human Resources Sample Questions:
Question #1
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed?
Choose 2 answers
A. System Admin can still grant scoped HR roles
B. System admin can view HR Cases and confidential profile information
C. Confidential HR data is only accessible to users with an HR role
D. HR has control over further HR configurations
Question #2
Which feature prevents editing or purging of employee documents based on an HR Profile?
A. Security Policy
B. Legal Holds
C. Topic Detail
D. Retention Policy
Question #3
Which option allows a user to make a copy of a campaign in HR Service Delivery?
A. User Campaign
B. Copy Campaign
C. Update Campaign
D. Clone Campaign
Question #4
When does the platform assign a Client Role to a user?
A. When an HR Profile is created or modified for the employee
B. When a User record is created for the employee
C. Client Roles must be manually added to each employee record
D. Client Roles are automatically added with Group membership
Question #5
When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?
A. Profile type
B. Employee type
C. Employment type
D. User type
Solutions:
| Question #1 Correct Answer: A,D | Question #2 Correct Answer: B | Question #3 Correct Answer: B | Question #4 Correct Answer: A | Question #5 Correct Answer: C |


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