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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Anger Management | - How anger affects thinking - Using an anger log - Understanding what is anger - Costs and pay-offs of anger - Managing anger - Communication tips and tricks |
| Topic 2: Conducting Effective Performance Reviews | - Common errors and solutions - Creating a performance development plan - Planning and conducting interview reviews - The performance management process - Appraisal preparation - Performance management checklists - Accepting criticism - Setting standards and goals - Types of performance reviews - Feedback and communication skills - Coaching and maintaining performance |
| Topic 3: Talent Management | - Communicating with high potentials - Evaluating the talent plan - Conducting talent assessments - Creating a talent management plan - Compensation and benefits - Keeping people interested - Talent review meetings - Competency-based programs - Talent management and performance management - Identifying talent - Development strategies - Succession planning - Fostering engagement |
| Topic 4: Conflict Resolution | - Defining conflict and types of conflict - Helping others through conflict - Conflict and its resolution - Conflict resolution styles - Role of communication in conflict resolution |
| Topic 5: HR Training for the Non HR Managers | - Planning Training - Absenteeism - Privacy Issues - Job Analysis - Skills Inventory - Defining Human Resources - Screening Resumes - Employee Orientation - Job Competencies - Position Profiles and Job Descriptions - Diversity - Preparing for the Interview - Finding Candidates - Termination - Discipline - Conducting the Interview - Compensation and Benefits - Performance Reviews - Exit Interviews - Advertising Guidelines - Forecasting |
| Topic 6: Employee Dispute Resolution | - What is Peer Review? - The Peer Review Process - The Peer Review Panel - Asking Questions - Initiating the Process |
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