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BlackBerry 10 Support Specialist Sample Questions:
1. What would be the reason that a software update would be presented during the out of box experience?
A) To install applications that are compatible with the BlackBerry smartphone and listed with purchased applications from App World associated with the BlackBerry ID assigned to the smartphone
B) To install the diagnostic software if the owner accepted and enabled the ability of the smartphone to send diagnostic and usage data
C) To install any applications specific to the carrier and required by government regulations to allow access to services such as custom music services, billing software and online government sites
D) To apply any software updates released after the smartphone was manufactured and install any region specific files not present in the base software
2. Which of the following can be used to Backup a BlackBerry 10 (BB10) device?
A) BlackBerry Desktop Manager
B) BlackBerry Desktop Manager and BlackBerry Device Manager
C) BlackBerry Link
D) BlackBerry Link and BlackBerry Desktop Manager
3. What does the top button on a BlackBeny 10 (BB10) handheld allow the user to do?
A) Power on/off the device
B) Answer a phone call
C) Launch an application (shortcut key)
D) Adjust the Volume up/down
4. What constitutes use of a license seat on a BlackBerry Device Service (BDS)?
A) Active user
B) A user
C) Active devices
D) Active user and devices
5. Where should an end user be directed to quickly identify if the BlackBerry is connected to the network?
A) BlackBerry World
B) BlackBerry Messenger (BBM) Application
C) BlackBerry Device Ribbon (Top of Device)
D) Universal Hub
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |


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