Apple 9L0-010 : Macintosh Service Certification Exam

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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. You must provide your identity when you use Apple's Business Conduct Helpline. You may not contact the Helpline anonymously.

A) True
B) False

2. ESD causes damage to circuits by ________.

A) slowing the circuit down
B) increasing the circuit's clock speed
C) cooling the circuit too quickly
D) blasting a hole in the circuit

3. Which of the following would be the most appropriate question to ask FIRST, when gathering
information from customers about a problem with their Apple product?

A) What steps have you taken to resolve the problem yourself?
B) What operating system are you using?
C) Did you turn off the computer improperly?
D) What is the issue?

4. What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?

A) MagSafe
B) MagSafe-to-MagSafe 2
C) MagSave Universal
D) MagSafe 2

5. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) Can you open other Keynote files?
B) Can you open any files?
C) Is your Mac connected to a network?
D) What version of Keynote are you using?

Solutions: