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Microsoft 70-626 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Execution | - Basic sales scenarios and case handling - Handling objections and closing techniques |
| Customer Support and Relationship Management | - Post-sale customer handling - Customer satisfaction and retention concepts |
| Consumer Sales Fundamentals | - Understanding customer needs and profiling - Sales process and customer engagement basics |
| Product and Solution Knowledge | - Positioning and value proposition of solutions - Microsoft consumer product portfolio awareness |
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