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Cisco 350-801 : Implementing and Operating Cisco Collaboration Core Technologies

350-801

Exam Code: 350-801

Exam Name: Implementing and Operating Cisco Collaboration Core Technologies

Updated: Jul 24, 2026

Q & A: 630 Questions and Answers

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Cisco 350-801 Exam Topics:

SectionWeightObjectives
Cisco IOS XE Gateway and Media Resources15%1.Configure these voice gateway elements
  • DTMF
  • Voice translation rules and profiles
  • Codec preference list
  • Dial peers

2.Configure ISDN PRI/BRI
3.Troubleshoot ISDN PRI/BRI
4.Configure and verify the MGCP
5.Identify the appropriate media resources for a given scenario (hardware and software)

Infrastructure and Design20%1. Describe the key design elements of the following, pertaining to the Cisco Collaboration architecture as described in the SRND/PA
  • Licensing (Smart, Flex)
  • Sizing
  • Bandwidth
  • High availability
  • Disaster recovery
  • Dial plan
  • Security (certificates, SRTP, TLS)
  • QoS

2.Describe the purpose of Edge devices in the Cisco Collaboration architecture such as Expressway and Cisco Unified Border Element
3.Configure these network components to support Cisco Collaboration solutions

  • DHCP
  • NTP
  • CDP
  • LLDP
  • LDAP
  • TFTP
  • Certificates

4.Troubleshoot these network components in a Cisco Collaboration solution

  • DNS (A/AAA, SRV, Reverse Pointer Record (PTR))
  • NTP
  • LDAP integration on Cisco Unified Communications Manager

5.Explain these components to support Cisco Collaboration solutions

  • SNMP
  • DNS
Call Control25%1.Describe the Cisco Unified Communications Manager digit analysis process
2.Implement toll fraud prevention on Cisco Unified CM
3.Configure globalized call routing in Cisco Unified CM
  • Route patterns (traditional and +E.164 format)
  • Translation patterns
  • Standard local route group
  • Transforms
  • SIP route patterns

4.Describe Mobile and Remote Access (MRA)

Collaboration Applications10%1.Configure Cisco Unity Connection mailbox and MWI
2.Configure Cisco Unity Connection SIP integration options to call control
3.Describe Cisco Unity Connection call handlers
4.Describe Cisco Unified IM&P protocols and deployment
  • XMPP
  • High availability

5.Deploy Cisco Jabber on premises

QoS10%1.Describe problems that can lead to poor voice and video quality
  • Latency
  • Jitter
  • Packet loss
  • Bandwidth

2.Describe the QoS requirements for these application types (voice and video)
3.Describe the class models for providing QoS on a network

  • 4/5 Class model
  • 8 Class model
  • QoS Baseline model (11 Class)

4.Describe the purpose and function of these DiffServ values as it pertains to collaboration

  • EF
  • AF41
  • AF42
  • CS3
  • CS4

5.Describe QoS trust boundaries and their significance in LAN-based classification and marking
6.Describe and determine location-based CAC bandwidth requirements
7.Configure and verify LLQ (class map, policy map, service policy)

Protocols, Codecs, and Endpoints20%1.Troubleshoot these elements of a SIP conversation
  • Call set up and tear down
  • SDP
  • DTMF

2.Identify the appropriate collaboration codecs for a given scenario
3.Configure codec negotiations
4.Deploy SIP endpoints

  • Manual
  • Self provisioning
  • Bulk Administration Tool (BAT)

5.Troubleshoot collaboration endpoints

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Difficulty in Attempting Implementing Cisco Collaboration Core Technologies (350-801 CLCOR)

There are two main types of resources for preparation of certification exams first there are the study guides and books that are detailed and suitable for building knowledge from ground up then there are video tutorials and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner.

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Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/clcor-350-801.html

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Cisco 350-801 Exam Syllabus Topics:

SectionWeightObjectives
Call Control25%- Implement toll fraud prevention on CUCM
- Describe Mobile and Remote Access (MRA)
- Configure globalized call routing in CUCM (Route patterns, Translation patterns, Standard Local Route Group)
- Describe the Cisco Unified Communications Manager (CUCM) digit analysis process
Quality of Service (QoS)15%- Configure LLQ (class map, policy map, service policy)
- Describe the QoS requirements for these applications (Voice, Video, Data)
- Describe the class models for providing QoS (DiffServ, IntServ)
- Describe problems that can lead to poor voice and video quality (Jitter, Latency, Packet loss)
Protocols, Codecs, and Endpoints20%- Configure and troubleshoot endpoint registration (On-premises, CUCM, Expressway)
- Describe SIP interworking between CUCM and Cisco Expressway
- Identify the appropriate codec for a given scenario (G.711, G.729, Opus)
- Troubleshoot these elements of a SIP conversation (SDP, Offer/Answer model, DTMF, Early media)
Cisco IOS XE Gateway and Media Resources15%- Troubleshoot IOS XE dial plans and dial peer matching
- Configure voice gateway elements (DTMF, Voice translation rules, Codec preference lists, VoIP and POTS dial peers)
- Describe IOS XE media resources (Conferencing, MOH, Transcoding)
Infrastructure and Design20%- Troubleshoot network components in a Cisco collaboration solution (DNS, NTP, CDP/LLDP, IP connectivity, Firewall traversal)
- Describe the key design elements of the following: Sizing, Bandwidth, High availability, Disaster recovery, Dial plan, Security (certificates, SRTP, TLS)
- Describe the purpose of Edge devices in the Cisco Collaboration architecture (Expressway, CUBE)
Collaboration Applications5%- Configure Cisco Jabber (Switching modes, Deployment modes)
- Configure Cisco Unity Connection (MWI, SIP integration)

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