Avaya 33160X : Avaya Workforce Engagement Support Certified Exam

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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

Question #1
During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A. Security settings
B. Servers role
C. Site servers
D. Enterprise Settings

Question #2
Which statement about Central Archive is true?

A. It archives 100% of recordings (Compliance).
B. It uses campaigns (rules) to determine which recordings to archive.
C. The archive role resides on the recorder.
D. It pulls and archives specified recordings from a local recorder only.

Question #3
On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?

A. You so not have network connectivity to the Application Server.
B. You have the pop-up blocker turned on.
C. You are using Internet explorer 11.
D. You are using the wrong URL.

Question #4
Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A. Interactions
B. Coaching
C. eLearning
D. Wfm

Question #5
You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A. Recorder Integration Service
B. Replay role
C. RTP Proxy
D. Screen Recorder
E. IP Recorder

Solutions: