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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Deployment | 25% | - Post-installation validation - Prerequisites and compatibility - Server installation and configuration - License activation and setup |
| Topic 2: ACCCM Architecture & Components | 20% | - Server components and services - Web interface and navigation - Database and licensing - System overview and functionality |
| Topic 3: Integration & Connectivity | 25% | - Network ports and protocols - Firewall and security configuration - Integration with Communication Manager - Integration with CMS, Call Recorder and other systems |
| Topic 4: Configuration & Administration | 20% | - Schedule server and automation tasks - Roles and permissions - System parameters and settings - User, agent and extension management |
| Topic 5: Maintenance & Troubleshooting | 10% | - Upgrades and updates - Common issues and resolution - Backup and restore procedures - Log analysis and monitoring |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
Question #1
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?
A. Call Flow Management
B. Visual Phone
C. Interactive Voice Response (IVR) Self-Service
D. CM Extensions Management
Question #2
To determine why you are unable to add an extension to the Communication Manager (CM), you want to enable logging for the Provisioning service to log the communication between the provisioning service and the CM. The IP address of the CM is 192.168.23.31.
Which file needs to be edited, and which entry needs to added to the file?
A. NAV360_ProvisioningService.exe
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings>
B. NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31" value-"0"/>
<add key="cm_id_192.168.23.31" value-"0"/>
<add key="cm_rd_192.168.23.31" value-"200"/>
<add key="cm_log_192.168.23.31" value-"N"/>
</appsettings>
C. NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings>
D. Web.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="N"/>
</appsettings>
Question #3
The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?
A. The Web Service URL was not configured correctly.
B. The Database Port is setto 1433.
C. The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
D. The login ID for the Web Service was not configured correctly.
Question #4
A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?
A. Voice Portal Postgres Database
B. Voice Portal Configuration Database
C. Microsoft MVC
D. Voice Portal Connector
Question #5
A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?
A. Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
B. Check the 'Do Not Sync' box in the Dialing Plan tab.
C. Disable the ACCCM Range Management feature in the Dialing Plan tab.
D. Enable the ACCCM In Range feature in the Dialing Plan tab.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: B | Question #3 Correct Answer: C | Question #4 Correct Answer: B | Question #5 Correct Answer: D |


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