Oracle 1z1-981 : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question #1
A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A. Leave both the chat and email fields limit as blank.
B. Use the default values.
C. Enter the value "Unlimited" in the chat and email fields.
D. Enter zero as the initial value for both fields.

Question #2
Which two are non-CRUD operations?

A. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
B. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
C. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
D. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
E. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
F. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

Question #3
Which two statements are true about Oracle Service Cloud accelerators?

A. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
B. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C. Oracle provides support for all accelerators.
D. The source files for all listed accelerators are available for download.
E. They
are available at http://www.oracle.com/technetwork.

Question #4
Which two statements are true about safe mode in relation to add-ins?

A. It is a profile setting that must be enabled for a profile.
B. It allows an agent desktop to log in to the application with local add-in files.
C. It is a setting that must be enabled at the interface level.
D. It allows an agent desktop to log in to the application without any add-ins.
E. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

Question #5
A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A. Leave both the chat and email fields limit as blank.
B. Use the default values.
C. Enter the value "Unlimited" in the chat and email fields.
D. Enter zero as the initial value for both fields.

Solutions: