Oracle 1Z0-465 : Oracle RightNow CX Cloud Service 2012 Essentials

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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. You are creating several new standard bead entries and want to use variables in your standard text.
What is the difference between "Variable" and "$"?

A) Variable is a fixed value and $ pulls in a dynamic value from the database.
B) $ pulls in a dynamic value from the database and Variable allows the agent to enter a value.
C) Variable pulls in a dynamic value from the database and $ allows the agent to enter a value.
D) Variable pulls in a dynamic value from the database and $ is a fixed variable.
E) $ allows the agent to enter a value and Variable is a fixed value.

2. Your customer has previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook.
Now that they are developing Oracle RightNow CX Cloud Services and a Customer portal, they still need to allow emails to be submitted and have an incident created.
What two items must be enabled to meet this requirement?

A) EGW_SAVE_EMAIL_HEADERS
B) EGW_SECURE_UPDATE_ENABLED
C) EGW_AUTO_CONT_CREATE
D) EGW_ENABLED
E) EGW_UPDATE_BY_CREATE

3. What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A) 1
B) 5
C) 6
D) 8
E) 3

4. Incident #120703-002539 was submitted on Tuesday, July 3, 2012 at 1:00 pm.

At what time the initial Response Due (incidents.rel_due) field be stamped using the response requirements shown?

A) Saturday, July 7, 2012 at 12:00 pm
B) Wednesday, July 4, 2012 at 12:00 pm
C) Thursday, July 5, 2012 at 12:00 pm
D) Tuesday, July 3, 2012 at 9:00 pm
E) Thursday, July 5, 2012 at 1:00 pm

5. Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report?

A) Updated
B) Solved
C) Unresolved
D) Waiting

Solutions: