IBM 00M-642 : ICS Social Software Sales Mastery Test v2

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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the best route for 'gaining social trust'?

A) Identify and develop relationships with tippers in your industry.
B) Ask your employees to blog about your company in any of the blogs they participate in.
C) Strive for the highest number of hits on your Web site.
D) Ask your supplier network to blog about their relationship with you.

2. What is the best way to tell if your social software sales session went well with your customer?

A) When they ask to connect to you via LinkedIn
B) When you have polite nods from your attendees
C) When you have finished all of your slides
D) When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer

3. What is Web 2.0 all about?

A) Web 2.0 is about connecting computers and making technology more efficient for computers.
B) Web 2.0 is no longer relevant and should not be discussed.
C) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
D) Web 2.0 is about connecting people and making technology efficient for people.

4. What is another characteristic of a Social Business other than being engaging and nimble?

A) Technically strong
B) Has a strong presence in the Internet
C) Informal
D) Transparent

5. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) Location
B) Stock price
C) CEO
D) Culture

Solutions: