Oracle Service Center 2021 Implementation Essentials : 1Z0-1038-21

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. What must you set to enable the email channel?

A) EGW_SAVE_EMAIL_HEADERS
B) EGW_SECURE_UPDATE_ENABLED
C) EGW_AUTO_CONT_CREATE
D) EGW_ENABLED
E) EGW_UPDATE_BY_CREATE

2. Which three statements are true about headers of custom process models?

A) The header section is always commented.
B) They list only the events that are supported by the code implementation.
C) The/QDntain the version number of the Connect Common Object Model.
D) The header section needs to be uncommented during testing.
E) Theycontain the version number of the PHP script.
F) They contain all possible events with the objects.
G) They contain standard objects only.

3. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Write a business rule to reopen the case.
B) Assign scores to the survey questions and set the status field based on the responses.
C) Create a report for the survey scores.
D) Create a polling survey.
E) Schedule the survey on a daily basis.
F) Create a transactional survey.

4. Which three functions are not part of the math group of functions?

A) lower
B) rand
C) to_number
D) round
E) ceiling
F) floor
G) bitand
H) power
I) length
J) truncate

5. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A) Workspace Ribbon
B) Workspace
C) Report Command
D) Content Pane
E) Global Ribbon

Solutions: