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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Supply Chain and Inventory Management | - Supply Chain Design and Logistics - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems |
| Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
| Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
| Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Why is capacity requirements planning (CRP) important?
A) It provides the ability to compare available production capabilities to the planned workload.
B) It creates a transparent view of lead time and overtime usage in work centers.
C) It enables an assessment of employee production efficiency.
D) It coordinates availability of materials for production processes.
2. What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers
A) Overtime is typically a 50% wage premium.
B) Overtime results in a buildup of excess inventory.
C) Overtime decreases the labor cost per unit.
D) Overtime is not a long-term solution.
3. A manufacturing firm uses warehouses and shippers in their supply chain.
At which stage of the firm's inventory management system would the statement
"percentage of line items shipped on schedule" be used?
A) Sold goods
B) Finished goods
C) Raw materials
D) Work-in-progress
4. What is the measure of how much supply chain is owned or operated by the manufacturer?
A) Outsource integration
B) Vertical integration
C) Insource integration
D) Horizontal integration
5. How do just-in-time (JIT) and lean systems add value?
A) By enhancing responsibility
B) By improving lighting
C) By increasing simplicity
D) By reducing waste
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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