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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing, Validation, and Troubleshooting | 15% | - Pre-go-live testing and validation - Common issues and resolution procedures - Monitoring, logging, and diagnostics |
| Topic 2: Genesys Cloud Architecture & Implementation Methodology | 20% | - Implementation lifecycle and best practices - Platform components and services - Telephony and networking fundamentals |
| Topic 3: Routing, Queues, and Interaction Flows | 25% | - Skills, languages, and routing strategies - Architect flow design and deployment - Queue configuration and management |
| Topic 4: Account, User, and Security Configuration | 20% | - Authentication, security policies, and compliance - Organization and account setup - User creation, roles, permissions, and groups |
| Topic 5: Telephony, Channels, and Integrations | 20% | - Omnichannel configuration (voice, chat, email, messaging) - API usage, data actions, and third-party integrations - SIP trunks, DID, and call control |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. You can select multiple files to upload into a workspace in the Documents feature.
A) True
B) False
2. Select all the sections for the standard profile page. (Choose five.)
A) Skills & Certifications
B) Contact
C) HR
D) General
E) Relationships
F) Languages
G) Contact Information
3. What are the ways that you can place a call through Genesys Cloud? (Choose two.)
A) Use the Make Call button.
B) Use the Call History.
C) Use the .NET Client.
D) Use the built-in Dialpad.
4. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
A) Create an Edge Group
B) Configure the Edge Connectors
C) Assign the Edge to a Site
D) Associate the network interface
E) Create a Site
F) Authenticate the Edge
G) Configure a trunk
5. How many types of Genesys Cloud Contact Center Licenses are available?
A) 2
B) 5
C) 4
D) 3
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,C,D,E,G | Question # 3 Answer: B,D | Question # 4 Answer: B | Question # 5 Answer: D |
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