SAP C_FSM_2601 : SAP Certified - SAP Field Service Management

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SAP Certified - SAP Field Service Management Sample Questions:

1. Which of the following is not a crowd role?
Choose the correct answer.

A) Crowd Owner
B) Service Customer
C) Partner Technician
D) Partner Admin/Manager

2. The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.

A) True
B) False

3. Customer use self-service through the portal and the chat assistant.
Choose the correct answer.

A) True
B) False

4. How can smartform instances be created?
There are three correct answers.

A) Manually by a technician on a mobile app
B) Manually by a dispatcher on the Field Service Management web UI
C) By the customer in the FSM Self Service application
D) Automatically by a business rule

5. Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

A) The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
B) Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
C) Online reports are generated in the FSM cloud and returned to the client (mobile or web).
D) All data required for an online report is read from the FSM cloud.

Solutions: