Salesforce Slack-Admn-201 : Salesforce Certified Slack Administrator

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Salesforce Certified Slack Administrator Sample Questions:

1. You're a Workspace Admin on the Slack Business+ plan. Your company, Hurricane Inc., recently acquired another company, Tidepool Ltd., that uses the Slack Pro plan. You need to consolidate Tidepool's Slack workspace into Hurricane's workspace.
What is the best option for moving Tidepool's channels?
(Select the best answer.)

A) Create new channels in Hurricane's workspace to mirror the channels in Tidepool's workspace.
B) Export all public channels from Tidepool's Pro workspace, then import them into Hurricane's Business workspace.
C) Use the Move Channels page in the admin dashboard to move channels to Hurricane's workspace.
D) Copy all of Tidepool's channels into Hurricane's workspace using Copy Channels on the Channel Management page.

2. Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.
Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?

A) There is a limit of ten org-wide channels, and this project would not necessitate creating one.
B) Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.
C) Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.
D) Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.

3. You're in charge of a Slack Enterprise Grid workspace design for your company.
Your teammates provide dozens of suggestions about how the workspaces should be created to provide the best user experience.
Which approach should you choose?
(Select the best answer.)

A) Create the minimum number of workspaces to meet your users' needs to limit context switching.
B) Create new workspaces instead of multi-workspace channels to reduce irrelevant noise.
C) Define organization policies to prevent workspaces from differing from corporate standards.
D) Ensure the workspace design is loosely defined so that it can easily change over time.

4. Your organization is busy with quarterly account and financial planning. Many conversations are happening in Slack across all departments in various channels.
In which situation is it best for an existing public channel to be converted to a private channel?

A) The finance team and select executives have been discussing quarterly planning in a public channel.The conversation has evolved to require discussion around quarterly earnings results that are not yet available for employees nor the public.
B) A new channel has been created for quarterly planning for a new account. Some participants are not accustomed to discussions being public and would prefer the project channel to be private so that others can't read the conversations.
C) A team member has created a channel for an end-of-quarter event at their office location. The information is not necessary for people who are located in other offices.
D) A project team is discussing a lot of unexpected challenges that have occurred this quarter. This has resulted in some difficult comments and conversations in the project channel.

5. The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.
The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.
What should Fire Extinguishers Ltd do to centralize their alerting identification and response?

A) Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a
#alerts-all channel for the relevant teams to monitor.
B) Build custom apps for all the popular tools that send the alerts to one channel.
C) Send an announcement to the company reminding them to be more responsive when receiving alerts.
D) Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.

Solutions: