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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 13% | - User Needs and Requirements Gathering - Research Methods and Tools - Business Value of Salesforce UX - Salesforce UX Personas and Processes |
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| UX Fundamentals | 16% | - Accessibility and Inclusive Design - Usability and Information Architecture - Human-Centered Design Principles - Branding and Visual Design Impact |
Salesforce Certified Platform User Experience Designer Sample Questions:
1. A UX Designer is considering the design of arecord creation screen for the custom object Appointment.
Appointment records have to record types: Virtual and In-Person, Virtual appointments may have different virtual meeting software options, each with fields specific to it.
Which two considerations should be made when creating this record using Dynamic Forms?
Choose 2 answers
A) The use of tabs when creating the record is not allowed.
B) Fields can be organized into sections.
C) All software option sections of the form will always bevisible.
D) The form will not be available on mobile devices.
2. Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?
A) Service Cloud
B) Experience Cloud
C) Marketing Cloud
D) Sales Cloud
3. A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?
A) User Flow
B) Lightning Flow
C) User Persona
D) Site Map
4. Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.
Which level of access will the sales rep have to the related account record?
A) No access
B) Read/Create/Edit access
C) Read/Create access
D) Read-only access
5. Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible.
Which principle would represent their company strategy?
A) Highlighting product benefits over uncovering customer needs
B) Prioritizing engagement over number of impressions
C) Reframing products in terms of outputs over outcomes
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |
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