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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AI and Arbitration | 8% | - AI-based prioritization - Business rule prioritization - Action arbitration logic |
| Contact Policy and Volume Constraints | 13% | - Prevent action overexposure - Tracking periods for policies - Outbound volume limiting |
| Channels | 10% | - Email offer delivery - Real-time containers - Third-party integration |
| Engagement Policies | 13% | - Create engagement strategies - Define engagement policies |
| Actions and Treatments | 15% | - Outbound action configuration - Web offer presentation - Define and manage customer actions |
| Decision Strategies | 25% | - Simulate and test strategies - Design and build decision strategies - Use predictive models - Implement eligibility rules |
| Next-Best-Action Concepts | 8% | - Define starting population - Always-on outbound fundamentals - One-to-one customer engagement - Contact center value optimization |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
A) Television
B) Billboard
C) Retail store
D) Chatbot
2. To which types of decisions can Pega Customer Decision Hub be applied?
A) Determining why response rates for a campaign in one region are below average
B) Determining how to retain a customer
C) Determining the cause of a customer's problem
D) Determining how to optimize the product portfolio to increase market share
3. U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.
As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?
A) Increase the starting propensity of the Platinum Plus card.
B) Increase the business weight of the Platinum Plus card.
C) Increase the action value of the Platinum Plus card.
D) Increase the context weight of the Platinum Plus card.
4. U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
A) Add three contact policies that correspond to the three risk segments.
B) Add a decision table to a decision strategy and pass the credit score as the parameter.
C) Add a decision table to a decision strategy and reference it in the scorecard component.
D) Add the risk segmentation rules in the Results tab of the scorecard rule.
5. MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
A) When accessed
B) Daily
C) Reset Interval does not matter for this scenario
D) Manual
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |


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