EXIN ITILFND_V4 : ITIL 4 Foundation

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EXIN ITIL 4 Foundation Sample Questions:

1. Which includes governance, management practices, and continual improvement?

A) The service value system
B) The 'value stream and processes' dimension
C) The 'focus on value' guiding principle
D) The 'deliver and support' value chain activity

2. Which are elements of the service value system?

A) Service provision, service consumption, service relationship management
B) Outcomes, utility, warranty
C) Customer value, stakeholder value, organization
D) Governance, service value chain, practices

3. Which is an activity in the 'problem control' phase of problem management?

A) Implementing a technical fix to resolve an issue
B) Documenting the steps in a workaround
C) Re-assessing a known error to manage the ongoing impact
D) Reviewing incident records to identify trends

4. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

A) IT assets
B) outcomes
C) organizations
D) services

5. Which is a key requirement for successful service level agreements (SLAs)?

A) They should avoid ambiguous targets such as those relating to user experience
B) They should be based on system-based metrics which are useful to the service provider
C) They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
D) They should be written using language and terms which all parties will understand

Solutions: