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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Communication | - Integration Scenarios
|
| Service Processes | - Service Order Processing
|
| Reporting and Analytics | - Service Reporting
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Master Data and Configuration | - System Configuration
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.
A) Page layouts
B) Code list restrictions
C) Mush-ups
D) Language adaption
2. Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?
A) Ticket
B) Campaign
C) Promotion
D) Activity
3. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.
A) You want to perform fine-tuning activities.
B) You want to restrict drop-down list values for a specific group of users.
C) You want to set up a service agent for an administrator
D) You want to make custom reports available on the home page
E) You want to standardize system access
4. Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?
A) Consumed quantity
B) Target quantity
C) Planned quantity
D) Actual quantity
5. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?
A) In Service and Social General Settings under the Administrator work center
B) In Fine-Tuning under the Business Configuration work center
C) In integration under the Business Configuration work center
D) In General Settings under the Administrator work center
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: D | Question # 3 Answer: A,B,E | Question # 4 Answer: C | Question # 5 Answer: B |
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