Apple Apple-Device-Support : Apple Device Support Exam

Exam Code: Apple-Device-Support

Exam Name: Apple Device Support Exam

Updated: Nov 09, 2026

Q & A: 274 Questions and Answers

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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 2	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 3	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 4	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 5	Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 6	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 7	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 8	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 9	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 10	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.

Reference: https://it-training.apple.com/tutorials/support/supx01/

Apple Device Support Sample Questions:

Question #1
What are two features of two-factor authentication for a personal Apple ID?

A. It doesn ' t require the Apple ID password.
B. It ensures that only the account ' s owner can access the account.
C. It uses a four-digit passcode to access a user ' s account.
D. It can be accessed on trusted devices.
E. It requires a special app on the trusted device.

Question #2
Which service should you use to grant access to your Apple account to others after your death?

A. Account Successor
B. Apple ID Proxy
C. Legacy Contact
D. Forever Apple ID

Question #3
Your personal device is signed in to both your Managed Apple Account and your unmanaged Apple Account.
Which of these is linked to your Managed Apple Account?

A. Messages sent with iMessage
B. Organization data and documents
C. Apps that you installed
D. Personal photos and videos

Question #4
Which macOS resource displays the status of network interfaces in a dynamic list?

A. Network settings
B. Wireless Diagnostics
C. Internet Accounts settings
D. VPN settings

Question #5
What does your Mac use to broadcast its location information after you turn on Find My when it ' s offline or in sleep mode?

A. Emergency SOS
B. Ultra Wideband (UWB)
C. Bluetooth
D. Wi-Fi

Solutions:

Question #1
Correct Answer: B,D

Question #2
Correct Answer: C

Question #3
Correct Answer: B

Question #4
Correct Answer: A

Question #5
Correct Answer: C

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