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Salesforce ADM-201 : Salesforce Certified Administrator

ADM-201

Exam Code: ADM-201

Exam Name: Salesforce Certified Administrator

Updated: Aug 19, 2026

Q & A: 153 Questions and Answers

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The ADM-201 certification exam measures the individuals’ knowledge and skills in a wide range of areas. Each of the domains included in the test contains the specific technical tasks that the learners have to master. The outline of the exam topics as well as their weight in the content is provided below:

Domain 1: Organizational Setup (3%)

Within this objective, the candidates need to demonstrate that they have the relevant skills in describing the information discovered within the enterprise settings (including business hours, fiscal year, default settings, currency management) as well as differentiating various UI attributes controlled by an administrator, including the implications, such as search settings, UI settings, homepage layouts, and list views.

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Domain 11: Desktop & Mobile Administration (3%)

Here the test takers should have competency in explaining the Salesforce Mobile App capacities as well as explaining the synchronization & installation options of Salesforce Lightning for Outlook.

Salesforce ADM-201: Positions and Related Salaries

Successfully completing the ADM-201 exam and obtaining the Salesforce Administrator certification demonstrates to your potential employer that you have sufficient expertise in the industry and are committed to the platform. In recent years, this certificate has become very popular among the IT professionals. According to numerous studies, it can not only provide the practitioners with vast employment opportunities but also open them up to higher remuneration. Some of the job roles that the certified administrators can pursue and their respective pay rates are outlined below:

  • Salesforce Administrator ($71,000)
  • Salesforce Consultant ($85,000)
  • Customer Success Manager ($77,000)
  • Sales Operations Analyst ($66,000)
  • Salesforce Developer ($86,000)
  • Solutions Architect ($115,000)
  • Senior Business Analyst ($85,000)

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Topic 2: Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration
Topic 3: Service and Support Applications10%- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
- Knowledge and Communities
  • 1. Knowledge base setup and usage
  • 2. Community configuration and access
Topic 4: Sales and Marketing Applications10%- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
Topic 5: Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. Custom Lightning pages and components
  • 2. App navigation and customization
- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
Topic 6: Data and Analytics Management17%- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
Topic 7: Configuration and Setup15%- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules
- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
- User interface configuration
  • 1. Declarative customization options
  • 2. Navigation and global settings
Topic 8: Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
- Chatter
  • 1. Feeds, groups, collaboration features

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